01
Start with your approved list
Use ledger status and your team’s outreach rules to identify accounts that need a reminder. Configure timing, messaging, exclusions, and escalation paths before a sequence starts.
Use cases/Rent delinquency
Rent recovered with empathy, not templates.
A polite text first, then a call that knows the resident and their history. Consistent every month, and it stops instantly when your kill switch flips.
TRIGGER
New lead created
Jordan Reyes · Northwind
AI lead scoring
Score 87 · High intent
Field branch
3 paths evaluated
Score ≥ 80
AI outbound call
Connected · 4m 12sBook appointment
Tue · 2:30 PMScore 40–79
Send email
Opened · clickedRun code
200 OK · 142msScore < 40
Create ticket
Ticket #4821 · openHow Bevado handles rent delinquency
One conversation.
Every next step connected.
02
Follow up with context
Send a reminder, share the payment portal, and follow up by phone when appropriate. Record questions and commitments; route disputes and requests outside your approved policy to a person.
03
Stop when the status changes
Use connected payment updates and your team’s controls to stop outreach when an account is resolved. Keep the interaction history available for staff follow-up.
An example workflow
What happens in practice.
Your community’s information, your operating rules, and a shared resident record guide every step.
- 1
Bevado
Rent in unit 204 goes 5 days past due
- 2
text
Texts a friendly reminder with the portal link
- 3
phone
Calls, sets up a payment plan, updates the ledger
Your systems.
Your team in control.
Connect the context
Bring together your PMS, CRM, calendars, community policies, and approved workflows. Scope the required connections with our team before launch.
Set the boundaries
Your team defines what Bevado can answer, which actions it can take, and when a person needs to step in. Approvals and exceptions follow your operating rules.
Keep the history
Conversations, captured details, and follow-up actions stay connected. A handoff includes the context your team needs to continue.
Zest Properties
300% more leasing showings. 32 hours back each month.
Zest reports delinquency outreach completed in five minutes, with similar payment results.
Read the customer story →Keep exploring
From the first tour to the next renewal.
One connected AI for leasing, maintenance, payments, and the people who call your communities home.
01
Leasing
Inquiries from any source get an instant response. Bevado qualifies the prospect, books the tour, and nurtures them through application with full context.
Explore leasing →02
Maintenance
Residents report issues in their own words on any channel. Bevado triages, creates the work order in your PMS, and keeps the resident informed.
Explore maintenance →03
Renewals
Bevado knows who had three HVAC outages and who has been happy for two years. Your team sends the right offer instead of a tone-deaf increase.
Explore renewals →04
Reengagement
Bevado remembers who wanted to lease in the spring and who went quiet after a tour. It reaches back out at the right time with the right units.
Explore reengagement →05
Human coaching
Bevado listens to leasing calls, tours, and resident conversations, surfaces specific coaching moments, and turns preferences, commitments, and next steps into structured PMS and CRM data.
Explore human coaching →See rent delinquency in action.
Walk through your workflow with our team, or try Bevado yourself.