01
Understand the order and the customer
Use connected order data and previous conversations to understand the request. Answer delivery, product, and policy questions without asking the shopper to start over.
Use cases/Support
Order questions answered before they become returns.
Bevado knows the order, the delivery window, and the last conversation. Shoppers get answers instantly, on the channel they used.
Loomwood support. How can I help?
My order arrived damaged, the box was crushed.
I'd like a replacement shipped.
A bit disappointed, but I still want the item.
Got it. Sending a replacement and a prepaid return label now.
Replace a damaged order
Auto-created by AI from the call
Priority
P2 · High
Assignee
PSPriya Shah
Team
Fulfillment
Sentiment
Recoverable
Labels
FulfillmentReplacement
How Bevado handles support
One conversation.
Every next step connected.
02
Follow the right resolution path
Apply your approved return, replacement, and service workflows. Gather the details the support team needs and route exceptions for review.
03
Close the loop on the same channel
Share status updates and record the resolution in your support system. When a person takes over, they get the conversation, order context, and actions already taken.
An example workflow
What happens in practice.
Your catalog, customer history, and store policies guide every step.
- 1
email
Dana emails asking where her order is
- 2
Bevado
Pulls the order and the carrier status
- 3
email
Replies with the delivery window and a tracking link
Your systems.
Your team in control.
Connect the context
Bring together your CRM, product information, order data, calendars, and approved workflows. Scope the required connections with our team before launch.
Set the boundaries
Your team defines what Bevado can answer, which actions it can take, and when a person needs to step in. Approvals and exceptions follow your operating rules.
Keep the history
Conversations, captured details, and follow-up actions stay connected. A handoff includes the context your team needs to continue.
Elegant Comfort
37–55 hours of phone calls eliminated every week.
Elegant Comfort’s team uses Bevado to handle repetitive customer conversations and free up time for higher-value work.
Read the customer story →Keep exploring
From the first question to the next purchase.
One connected AI for sales, support, and the conversations that keep customers coming back.
01
Sales
Inquiries from the floor, the phone, or your site get an instant response. Bevado quotes, checks stock, and writes everything back to your CRM.
Explore sales →02
Order updates
Delivery scheduling, day-before confirmations, and reschedules happen in conversation, so trucks stop rolling to empty houses.
Explore order updates →03
Reengagement
Bevado remembers who was waiting on a restock, a sale, or a spouse. It reaches out with the right item at the right moment.
Explore reengagement →04
Upsells
Warranty, delivery, assembly, and the matching piece. Offered naturally in conversation, logged to the order when accepted.
Explore upsells →05
Human coaching
Bevado listens to sales-floor conversations and shopper calls, surfaces specific coaching moments, and turns preferences, objections, and follow-ups into structured CRM data.
Explore human coaching →See support in action.
Walk through your workflow with our team, or try Bevado yourself.